What is your return/cancellation policy?

Each Buyer and Seller expressly agrees that this Refunds Policy forms part of the Terms and conditions and applies to all goods and services sold via the Imadeit marketplace.

Australian Consumer Law - Nothing in this Refunds Policy purports to exclude or impair any rights Buyers have under the Australian Consumer Law.

 

Returns must be made by original buyer

All returns must be made by the original purchaser.

 

Buyers to Contact Sellers Directly

Buyers should contact Sellers directly in respect of returns either via the Buyer’s Marketplace account or by utilising the contact details provided by us.

Returnable Products

Returnable Products are any products that are not specified as Non-Returnable Products below.

A Buyer may return a Returnable Product for any reason within 14 days of receipt provided that:

(a) the Returnable Product is unused and in its original condition; and
(b) is received by the Seller within 10 days of notice of the return being lodged.

 

Non-Returnable Products

The following products may only be returned if they are in breach of any warranty or guarantee that cannot be excluded at law (including the Australian Consumer Law):

(a) vouchers;
(b) personalised products;
(c) made-to-order furniture;
(d) underwear;
(e) swimwear with hygiene sticker removed;
(f) software products;
(g) earrings for pierced ears; and
(h) food items that have been opened
(I) skin care products 

 

Seller acceptance of returns

A Seller must accept a return or exchange if a Returnable Product is returned in accordance with the Returnable Products Clause above or if a Non-Returnable Product is returned and is found to not comply with any non-excludable warranty or guarantee (including under the Australian Consumer Law).

If a Seller does not accept a return or exchange it must contact use immediately to discuss the matter.

 

Request for Exchange or Refund

Where a product is returned by a Buyer and such return is accepted by the Seller the Buyer may request an exchange or refund. Where the Buyer requests an exchange and such exchange is available the Seller agrees to make the exchange as soon as is reasonably possible.

The parties agree that where an exchange is requested because of:

(a) a faulty or incorrect product, the Seller will bear the additional shipping costs; or
(b) a sizing issue or change of mind, the Buyer will bear the additional shipping costs.

Following the receipt of the exchange the Buyer agrees that it has no further claims against us or the Seller in relation to the relevant transaction (unless the exchanged item does not comply with any non-excludable guarantee under the Australian Consumer Law).

Where the Buyer requests a refund the Seller will notify us immediately, providing full details of the transaction including the amount of the relevant transaction. Once the Seller notifies us that the return has been accepted and a refund is to be issued we will process the refund as soon as is reasonably practicable following receipt of such notification. Each Buyer and Seller acknowledges that our sole obligation under this Clause is to process the refund and we will not have any further liability to any Buyer or Seller in relation to any refund or exchange.

 

Refunds

Refunds will be issued by us in the form of payment used to complete the transaction. For example, where a transaction has been paid for:

(a) via PayPal, the applicable amount will be refunded to the Buyer’s PayPal account;
(b) by credit card, the applicable amount will be refunded to the Buyer’s card; or
(c) using a gift voucher, a voucher or other form of store credit will be issued.

Buyers agree that upon receipt of a refund from us the Buyer has no further claims against us or the Seller in relation to the relevant transaction.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contactthe seller.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to the seller.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to the address of the seller.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Imadeit Australia hopes that you never have to cancel or return a product.  At the same time, we would be there to help you whenever you do so under the following circumstances only.

Disputes

Any disputes between Buyer and Seller in relation to refunds or exchanges should be notified to us. The Clause outlined under Disputes between buyer and seller of the Terms will apply to any such disputes.